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Transforming Operations Software at Bright Nutrition

Bright Nutrition, a sponsoring organization in the Child and Adult Care Food Program (CACFP), faced significant challenges with their outdated and inefficient software, which increased administrative workload and led to widespread dissatisfaction among employees and affiliated centers. Previously relying on multiple costly third-party software solutions, the company recognized the need for a more efficient and cost-effective system to manage their daycare centers participating in CACFP.

To address these issues, Bright Nutrition developed proprietary software designed to streamline operations and reduce expenses. Following rigorous testing and positive feedback from users, the company is now transitioning to this new platform and plans to offer the solution to other CACFP sponsors. This innovative system aims to reduce administrative burdens, enhance user satisfaction, and provide a more effective tool for managing childcare nutrition programs.

Role

Competitive Analysis

User Interviews

User Acceptance Testing

Wire-framing

Mid-Fi Prototypes

Tools

Figma

Figjam

Jira

Loom

Zeplin

Team

Product Owner

Product Manager

Developers

Client (Bright Nutrition)

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The Need

Confronted with numerous technological hurdles, Bright Nutrition sought to overhaul their software system to enhance operational efficiency and boost user satisfaction. The outdated legacy system not only hindered daily productivity but also impeded the achievement of strategic objectives. Below are some of the challenges they encountered.

Obselete Technology

The current legacy system was creating substantial inefficiencies in operations.

High Administrative Burden

Time-consuming paperwork and manual processes were draining valuable time and resources.

Employee Frustration

The sluggish and non-user-friendly software was causing frustration among employees and affiliated centers.

We crafted a strategy that removed obstacles and set a new benchmark for software efficiency and user satisfaction. By integrating compliance education into the user journey, we empowered centers to stay informed about core CACFP rules.

Digitize Processes

Increase efficiency and productivity by replacing paper-based workflows for onboarding children into CACFP.

Boost Employee Satisfaction

Implement a user-friendly solution to simplify operations.

Enhance Market Competitiveness

Create advanced software to position Bright Nutrition as an industry leader.

The Solution

We initiated the project with an in-depth discovery phase, immersing ourselves in Bright Nutrition's operations to understand their needs from the end-user perspective. Regular discussions with their team and on-site visits for shadowing were crucial in developing software that would effectively address their challenges.

During this phase, we focused on thoroughly understanding the client's issues, addressing software problems, and leveraging existing tools and apps. This approach ensured cost-effective solutions and responsible use of the client’s budget, ultimately leading to a transformative upgrade for Bright Nutrition.

User Friendly Interfaces (MUI)

Utilizing industry-standard Material Design, our software features an intuitive interface that enhances user interaction. This design approach ensures a seamless experience for Bright Nutrition employees and affiliated centers, making navigation and task completion more straightforward and accessible.

Efficiency and User Experience:

Our software is built on a modern tech stack that prioritizes speed and productivity, enabling users to efficiently generate and access data within the system.

Innovative Problem Solving

We approached problem-solving with a focus on user experience (UX), creating solutions that help the center and sponsors better understand CACFP rules and avoid violations.

Embedded Compliance Education

Integrated compliance education into the user journey, empowering centers to stay informed about core CACFP rules.

Enhanced Error Handling

Improved legacy software error handling by 80%.

Streamlined Features

Replaced the excessive features of the legacy software with an easy-to-use app

User Centric Success — Iterative Collaboration

The culmination of our collaboration resulted in a meticulously crafted product that not only captured the hearts of its users but also made substantial strides in ensuring children's nutrition compliance with state standards. This project's success was rooted in a methodology that seamlessly integrated insightful discovery with user-centric development, accompanied by continuous refinement.

Through ongoing user testing, we iteratively refined and enhanced the features, ensuring that each version of the product better met user needs and expectations. Furthermore, consistent feedback from users positioned the software to evolve and adapt in response to their evolving requirements.